COMMON QUESTIONS
Most frequent questions and answers
Are the prices inclusive of VAT? And will I be charged?
The price’s displayed are exclusive of VAT and VAT at a rate of 20% is added at the checkout, You will be informed how much VAT is added to your bill in the summary section of the checkout process before you pay.
Can I buy from your site if I require products for my own use?
Absolutely anyone can purchase products from our website, whether you’re an individual, a sole trader or the buyer for a nationwide business.
Will payment be required upfront?
If you are shopping with us using our website then you will be required to use one of our payment gateways to pay for your products at the end of your shopping experience. We will NOT despatch your products until we have received FULL payment.
We will despatch our products anywhere within mainland Britain, Our shipping charges are calculated on this basis. If you require your goods to be despatched outside of mainland Britain then please contact us for shipping prices.
How will my goods be despatched?
We will despatch your goods using one of our preferred delivery partners.
Will I be informed of the status of my order?
Throughout your order process you will receive automated e-mails every time your order status is amended, our sales team will endeavour to keep you up-to-date with your order progress and if there are any issues we will contact you ASAP.
We aim to despatch your order within 1 working day of receiving your order (Subject to stock availability) Where this is not possible our aim is to deliver your order within 3/5 working days. If your order will take longer than this then we will contact you to keep you up-to-date.
I ordered the wrong item, what should I do?
If you have ordered the wrong item then you should contact us IMMEDIATELY so we can work together to resolve the issue. Please consult our Terms & Conditions
I’m having trouble with my welding set I ordered from you, what should I do?
If you we have supplied it to you within the last 12 months then please contact us to find out your options regarding the products warranty and our repair procedures. If it is outside of the 12 month period then contact us and we can discuss our repair packages with you.
Any cost incurred for sending your equipment to us when it is outside of the warranty period will be incurred by you.
We will not supply you with substitute equipment during the period.
Are the products online all you have?
Certainly not, we feel that we have put a fantastic selection of products online for you to choose from. If however you need something online that isn’t on the site please get in touch and we will do our best to source it for you.
